Seller Center
Seller Center is the sellers' workspace inside the storefront of your multivendor shop. Sellers sign in with their customer account and open Seller Center from the profile menu. There they run their own products, orders, balance, and store, without access to your Dashboard.
This page sums up what sellers can do, so you know what they see and can explain it when they ask. Some new features only appear after you switch them on in Shop settings; each section says so.
At a glance
The top of Seller Center shows the numbers sellers look for most:
| Card | What it shows |
|---|---|
| Sales today (net) and Sales this month (net) | the seller's net earnings after commission, with the number of orders |
| Orders to process | the seller's items not yet shipped on paid orders. Only shown when sellers ship their own orders; when the shop fulfils, the card becomes Orders in progress, "handled by the shop" |
| Awaiting payment | orders with the seller's products that the buyer has not paid yet |
| Reviews to answer | with the average rating and the number of reviews |
| Low on stock | products below their stock threshold, plus how many are out of stock. The threshold is the product's reorder point, or the shop's default low-stock threshold (5) when empty. Not shown for Booking and Rental shops or digital products without stock |
| License keys running out | Digital shops: products with 3 keys or fewer left, and products whose keys have run out |
| Shop commission | for example "Shop commission: 10% per sale", from the seller's own commission or the shop default |
| Store status | Open now, Closed now, or On holiday, with the next opening time |
Sales are counted from paid orders by order date in the shop time zone. Refunds are not subtracted on these cards; they show up in the seller's ledger.
The balance cards (available, earned, withdrawn, and pending) now also show on phones, in two columns above the menu. Before, they only showed on tablets and desktops.
Sales report
The Sales report menu shows the seller's sales Daily, Weekly, or Monthly, with quick picks Last 7 days, Last 30 days, This month, and Last month (up to 366 days). It shows total Sales, Shop commission, Your earnings (net), orders and items sold, a chart per period, and the top 10 Best sellers.
The CSV button downloads the report per period with a total row at the end. CSV download works when Seller Center is opened in a browser.
In Transactions, every line now shows the shop commission on that line (percent and amount), so sellers can check each deduction themselves.
Followers and reviews
- Followers: the people who follow the seller's store, newest first. To protect their privacy, only first names are shown, never phone numbers or e-mail addresses.
- Reviews: published reviews of the seller's products, with star filters and Not replied / Replied. Sellers can Reply, edit, and delete their own reply. The reply shows publicly under the review as Replied by seller with their store name.
A review has only one reply. If the shop replied first, the seller cannot change it. You stay in full control: see Product Reviews.
Store status: holiday mode and opening hours
In the Store status menu, sellers can close their store for a while:
- Holiday mode: closed for now, with a Message for buyers (for example "Closed for Eid, back on 5 April") and a Last closed day (optional). The day after, the store opens again by itself; left empty, it stays closed until the seller switches it off.
- Opening hours: a weekly schedule, up to 3 time ranges per day, on the shop's clock. A day without hours is closed. The last range may run past midnight (for example 18:00 - 02:00). The default is Always open.
While a seller is closed:
- buyers see the closed status on the seller's page, products, and cart, with the holiday message and the next opening time
- buyers cannot add that seller's products to the cart, buy now, or check out
- on holiday, every order is refused. Outside opening hours, bookings and rentals for another date can still be ordered, because the date follows its own schedule rules
- sales by you and your staff (POS and Create Sale) are not checked, so you can still sell
You see this status on the Sellers page: an On holiday or Closed now badge in the list, and an Opening hours & holiday section in the seller's detail. Only the seller changes it.
Notifications
The Notifications menu is the seller's inbox: new orders (with the date and session for bookings), payouts, approval and suspension, product and document review results, license keys running out, decisions on cancel and refund requests, and new chats. Sellers can filter Unread and Mark all read.
Every event always lands in this inbox, also when the shop's monthly WhatsApp or e-mail quota is used up.
Orders
In Orders, every line now shows the buyer's note, the seller's net earning, and the quantity already refunded. When you choose The seller ships their own items (see Sellers), sellers mark their items ready and shipped with a tracking number. When your shop uses shipping per seller, sellers ship per parcel and set their own pickup address.
From a paid order, sellers can also Request a cancel / refund for their own items. See Seller Refund Requests.
F&B: seller kitchen
In an F&B shop (a food court, for example), a seller with their own kitchen station sees a Kitchen menu with the tickets for their products:
- Active, Today, and Finished tabs (tickets served or canceled today)
- Start cooking, Ready, and Served per ticket or per item, plus Undo last step to go back one step after a wrong tap
- Cooking target (1-600 minutes): tickets older than this are marked LATE. Station name, colour, printer, and routing stay with you
- the list refreshes by itself every 15 seconds while the screen is open, with a sound (or a buzz on phones) and a highlight for new tickets. The sound can be switched off
When sellers ship their own orders, the kitchen and the order follow each other: all items ready makes the order line ready, and marking the order shipped from Orders marks the kitchen items served. Voiding items and rush stay with your staff.
Rental: hand-over by the seller
In a Rental shop, the seller's Rentals menu shows To hand over, Rented out, Due back today, and Late, the list due back today, start-date and product filters, and a calendar of free units per day.
When sellers ship their own orders, they can also:
- Hand over: record that the item went to the renter, with an optional note (for example "ID card checked"). Paid orders only
- Take back: record the return as Good condition or Damaged. The settlement is the same as in the Dashboard: late fees come out of the deposit first, and a damaged item keeps the whole deposit
When the shop fulfils, sellers only follow along ("The shop hands rentals over and takes them back."). Canceling a rental stays with you. See Rentals.
Booking: rules per service
On the service form, the Booking rules section has:
- Latest time to book: how long before the start buyers can still book (also for fixed sessions)
- Open for booking (days ahead): 90 days by default
- Start times every: the step between start times, for example every 30 minutes
Dates a seller blocks close all of that seller's services only, not the shop's or other sellers' services. Editing the meeting link and meeting point now follows the Seller Booking Actions switch.
Products
- Variants: each variant can now have a Variant photo, its own Weight (grams) (empty = same as the product), and a barcode
- Add-ons (F&B): each option can be marked Sold out and Available again, and an unused add-on group can be deleted from the library
- Digital products: Replace file on a saved file. Buyers can still download, and download counts stay as they were. The product list shows the license key pool ("License keys: 12 available · 30 given out"), red when running low
- Weight only shows for retail and rental products
Billing and tiers
When you run seller billing, the Seller Center has a Billing menu. There sellers see:
- their current seller tier and its perks, and the tier that will apply if they chose to move down
- their next charge: the date, period and stall rent amount
- their available and pending balance, and their total unpaid
- a hold message if there is one: the join fee isn't paid yet (products not shown yet), or a charge is late (products hidden or account suspended)
- a list of charges (stall rent, join fee, withdrawal fees and adjustments) with their status and due date
Paying a charge: the seller chooses Pay on an unpaid charge, then pays from their balance (when the available balance covers it) or online through your shop's online payment methods (for example QRIS). Charges are also paid automatically from the balance as soon as it covers them. A suspended seller can still see and pay their charges.
Changing tier: the seller compares the active tiers (rent, perks and commission) and picks another. Moving up takes effect at once and charges the rent difference for the current month; moving down takes effect on the next billing day.
Features the seller's tier doesn't include (vouchers, passes, chat, reports, collections, or products over the limit) are shown disabled. On the Withdrawals page, sellers see the withdrawal fee and the largest amount they can withdraw.
Sellers are notified when a new charge is left unpaid, when a charge is paid, and when a charge is late.
Features you switch on
These features are off by default and only appear in Seller Center after you switch them on:
| Menu in Seller Center | Needs | Page |
|---|---|---|
| Vouchers | Seller promotions > Sellers can create vouchers | Seller Vouchers and Plans |
| Pass holders and the plan section on the service form | a Booking shop, Sellers can sell plans, and the Memberships module on | Seller Vouchers and Plans |
| Pickup address | can always be filled in; used when Seller shipping = From each seller | Shipping per Seller |
| Chat | Customers can chat with sellers | Chat |
| Cancel & refund requests | always there in a multivendor shop | Seller Refund Requests |
Suspended sellers
A SUSPENDED seller can still read the overview, reports, reviews, followers, notifications, rentals, and chats, and withdraw their balance. They cannot act: no review replies, no store status changes, no rental hand-over or return, no vouchers, no chat messages. They can still create and withdraw cancel and refund requests, because buyers still need an answer. They can also still see and pay their seller billing charges.