Shipping per Seller
By default, every order ships from one place: your shop's address. In a multivendor shop where sellers ship their own items, you can change that so each seller ships from their own pickup address. Shipping is quoted per seller, the buyer picks a courier for each parcel, and each parcel's shipping fee goes to the balance of the seller who ships it.
Requirements
- a multivendor shop
- in the Multivendor card, Who fulfils seller orders = The seller ships their own items
- the buyer chooses Courier (JNE, J&T, etc.) delivery (automatic courier rates). Other methods, such as own delivery or pickup, keep one shipping fee as before
Orders created by staff from Create Sale or the POS are never split.
Switching it on
In Shop settings, under Other settings, Operations group, open the Seller shipping row and set Where seller orders ship from:
- From the shop address (default): every order ships from the shop address, as before
- From each seller: "Shipping is quoted per seller from their own pickup address. Sellers without a pickup address ship from the shop address."
The choice is locked while the shop fulfils seller orders. If you later move fulfilment back to the shop, From each seller stays saved but has no effect until sellers ship their own items again.
The seller's pickup address
In Seller Center, Pickup address menu, sellers enter a sender name, phone number, full address, village, postal code, the Couriers they use (none = all of the shop's couriers), and a note for the courier. They can fill it in any time, also before you switch this feature on.
A seller without an address is not blocked: their items still form their own parcel, quoted from the shop address and labelled "Ships from the shop's address". The seller still ships that parcel and still gets its fee. Seller Center reminds them to add their address.
In the seller's detail on the Sellers page, you see their Pickup address (read-only), or a note that their orders ship from the shop address.
At checkout
When the cart holds items from several sellers, the buyer sees "Your order ships from 2 places. Pick a courier for each." Each parcel shows its origin city and district (never the seller's full address), its items, and the courier choices. Total shipping is the sum of all parcels.
- your own products form one parcel from the shop address
- a parcel only offers couriers used by both the shop and that seller; instant couriers are not offered
- the buyer can only pay after choosing a courier for every parcel
- a shipping quote is valid for 30 minutes. If the items, the address, or a seller's address change, shipping is quoted again
- one order can ship from at most 10 places
The order total is calculated with the same formula; the order's shipping fee is the sum of all parcels.
Shipments on the order
In Orders, an order with split shipping has a Shipments per seller section: one row per parcel with the seller (or Shop products), courier, fee, number of items, status, and tracking number. The status is Not processed yet, Ready to ship, Shipped, Delivered, or Canceled.
- sellers mark their parcel ready and shipped with a tracking number from Seller Center. Their order lines follow
- the Shop products parcel is shipped by you: choose Update shipment, enter the tracking number, and change the status. A tracking number is required to mark it Shipped
- Update shipment also works on a seller's parcel when needed, for example to fix a tracking number
For split orders, Etalasse does not create an automatic courier order from the shop address when the order moves to shipped, because the items ship from several places.
Buyers see Shipments (2) on their order, with the status and a track button per parcel.
Who gets the shipping fee
- the fee of a seller's parcel goes to that seller's balance in full, without commission, as a Shipping fee row in the ledger. It is credited at the same time as the earnings for the items (when the order is completed) and follows the payout hold
- the shop parcel's fee stays with the shop
- shipping is not shop revenue in the profit and loss report, as before
A seller's fee is taken back (a Shipping fee returned row) when:
| Event | Seller's fee | Parcel status |
|---|---|---|
| all of that seller's items in the order are refunded or canceled before the parcel ships | taken back | Canceled |
| a refund that includes shipping, for sellers with items in that refund | taken back | unchanged |
| a refund after the parcel shipped without shipping, or a partial refund | kept by the seller (they paid the courier) | unchanged |
| the order is canceled or expires | taken back | Canceled |
| you set a seller's parcel to Canceled | taken back | Canceled |
An approved cancel request from a seller does not return shipping to the buyer automatically. Record a separate shipping refund when needed. See Seller Refund Requests.