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FAQs

What is Etalasse?​

Etalasse is a commerce platform that helps merchants manage products, stock, payments, promotions, and selling surfaces from a connected set of tools.

Which app should I start with?​

  • Start with Dashboard if you are setting up or managing the business.
  • Use POS for cashier and in-person transactions.
  • Use Catalog for a fuller customer storefront.
  • Use Link for a simpler link-based selling experience.

Do I need to use every Etalasse surface?​

No. Many merchants start with Dashboard and only one primary selling surface, then expand later.

What should be configured before launch?​

At minimum:

  • account access for the main operator
  • merchant profile
  • product categories
  • products
  • payment methods
  • shipping options if needed
  • one internal test order
  • Catalog is better for a fuller storefront browsing experience, including flipbook digital catalogs.
  • Link is better for link-in-bio pages, simple public sharing, or campaigns.

Is POS only for physical stores?​

POS is mainly for in-person or cashier workflows, but it is also useful anywhere a business needs fast assisted order entry. POS supports cash, transfer/virtual account, GoPay, and QRIS payments, plus F&B-specific flows such as per-table ordering and the Kitchen Display.

Does Etalasse cost money?​

Etalasse has a Free plan to start selling at no cost, plus Growth, Pro, and Enterprise plans for more features and higher quotas. Your plan determines features such as flash sales, memberships, blogs, advanced reports, and custom domains. See Billing & Plans.

How do the AI features work and what do they cost?​

The AI assistant (AI Chat) is connected to your shop data and can help with content, analysis, and everyday questions. AI usage draws from a prepaid balance: every plan includes a monthly quota, and you can top up with credit that never expires. See AI Workspace.

Does Etalasse support booking businesses such as lodging or services?​

Yes. Booking-type shops get a booking calendar with weekly sessions, per-slot capacity, date blocking, and double-booking prevention. For services you can also use duration and buffer, staff with schedules and time off, deposits with a refund window, rescheduling, and no-show marking. See Booking Calendar and Booking FAQ.

Can customers buy on credit (on account)?​

Yes, from the Pro plan. Open a credit account for a customer with a limit and terms, then sell with the On Account (Tempo) payment method. Record payments when the money arrives and follow aging and WhatsApp reminders. See Customer Credit.

Can I sell several products as one package (a bundle)?​

Yes, from the Growth plan. The bundle's stock is counted from its components (or assembled in advance), and its price is fixed or the sum of the components minus a discount. See Bundles.

Can several cashiers share one POS device with PINs?​

Yes, from the Growth plan. The owner enrols the device with a single-use code, then each cashier picks their name and types a 4 to 6 digit PIN. A forgotten PIN or a lost device is handled from the Dashboard. See Staff PIN. PINs cannot be set through MCP or the AI assistant.

Can I pay my cashiers a commission?​

Yes, from the Pro plan: a percentage or a flat amount, per shop, category, or staff member, with reports and payout recording. See Staff Commission.

Can customers invite friends and earn a reward?​

Yes, through the referral program (turning it on needs the Pro plan). The reward is paid after the friend's first order is paid and the hold period ends, with fraud checks. See Referral Program.

Can I print barcode and shelf labels?​

Yes, from the Growth plan, from the Dashboard or POS, to a label printer, a 58 mm thermal printer, or A4 stickers. Missing barcodes can be generated automatically. See Barcode Labels.

How do I protect the owner account with 2FA?​

Open the security settings and enable 2FA with an authenticator app, then keep the 10 recovery codes somewhere safe. You can also sign out other devices. See Enable 2FA.

Can Etalasse push data to other systems automatically?​

Yes, with signed webhooks (Pro and Enterprise plans). See Webhooks.

Can the kitchen and the bar each see their own orders?​

Yes. Route menu items to stations and each station gets its own tickets on the KDS (station setup from the Pro plan). See Kitchen Stations.

Does Etalasse support multiple sellers (multivendor)?​

Yes. Multivendor shops can manage sellers, per-seller products, and seller payouts. See Sellers (Multivendor).

Can I use my own domain?​

Yes, on plans that include the custom domain feature. You connect your domain through DNS verification. See Custom Domain.

How do I withdraw my online sales proceeds?​

Register your bank account, then submit a withdrawal from the Withdrawals page in the Dashboard. See Withdrawals.

Where should a new staff member learn daily operations?​

Start with:

How do I recover access if I forget my password?​

Use the public recovery flow:

  1. open the forgot-password page
  2. request a reset email
  3. follow the reset link
  4. create a new password
  5. sign in again from the login page

See Password Recovery for the full flow.

Why do I see "too many attempts" when signing in or signing up?​

To protect accounts from password guessing, Etalasse limits sign-in attempts, sign-ups, requests for a verification or password-reset code, and code entries. The limit applies to the Dashboard, POS, and the customer sign-in on the storefront. If you try too often in a short time, you see a message such as Too many login attempts. Please try again in 12 minutes. Wait for the time in the message, then try again. For sign-in it is usually at most 15 minutes. For sign-ups and code or reset requests it can be up to 1 hour. If you've forgotten your password, use Password Recovery instead of guessing.

Where do I start troubleshooting?​

Use: