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Payment Reminders

Etalasse can remind customers on WhatsApp before and after the due date, so you do not need to chase them one by one.

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Automatic reminders require the Pro or Enterprise plan and use your plan's WhatsApp quota.

Turning it on​

Automatic reminders only run when the WhatsApp automation Credit Payment Reminder is enabled on the WhatsApp automations screen. It is off by default. The reminder timing is set in credit settings.

The daily job​

Every day at 09:00 WIB, Etalasse:

  1. marks OPEN or PARTIAL invoices that are past their due date as OVERDUE (by the shop's calendar), and
  2. sends WhatsApp reminders, only for shops with the automation enabled.

Reminder stages​

StageWhen
EarlyOnce, when the due date is N days away (Reminder before due date, default 3). Enter 0 to turn off
First overdue dayOnce, on the first day past due
RepeatEvery N days (Repeat every, default 7). Enter 0 to turn off. At most 13 overdue reminders per invoice
WhatsApp invoice reminder stages: an early reminder 3 days before the due date, one on the first day late, then a repeat every 7 days, with a sample message and the settingsInvoice S-27-0042 · due 10 Nov 2026A daily job at 09:00 WIB sends whichever reminder is due…Early7 Nov · 3 days beforeFirst overdue day11 NovRepeat18 NovRepeat25 NovDue dateevery 7 days, up to 13 overdue remindersWhatsAppHi Toko Kelontong Berkah,invoice S-27-0042 forRp 1.250.000 is due on2026-11-10. Thank you,Grosir MajuWhatsApp remindersRemind before due (days)3Repeat when overdue (days)7123
Reminder stages for one invoice, set by (1) how many days before the due date the early reminder goes out and (2) the gap between repeats once overdue. (3) A sample WhatsApp message the customer receives.

Reminder stages for one invoice, set by (1) how many days before the due date the early reminder goes out and (2) the gap between repeats once overdue. (3) A sample WhatsApp message the customer receives.

The same message is never sent twice (a duplicate-prevention log).

Message content and template​

The message contains the customer name, invoice number, amount due, due date, and shop name. The default text can be edited on the automations screen using the variables {name} {invoice} {amount} {due} {shop}.

WhatsApp only allows free text within 24 hours of the customer's last message to you. For messages outside that window a Meta-approved template is needed, with exactly five positional variables: (1) customer name, (2) invoice number, (3) amount due, for example Rp 1.250.000, (4) due date YYYY-MM-DD, (5) shop name. This template is configured by the Etalasse operator; contact Etalasse support if you need it. Without a template, the message is sent as free text and only arrives if still inside the 24-hour window.

Remind now​

From the account detail, Send reminder sends one reminder immediately. The limit is once per account per day. The result shows whether the message was sent. This also requires the Pro or Enterprise plan.

WhatsApp quota​

Each reminder uses your plan's monthly WhatsApp quota, like any other WhatsApp message. When the quota runs out, reminders are not sent. See Billing and Plans.