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Point Rewards

Use Point Rewards to define rewards customers can redeem with their accumulated points.

The point-based loyalty feature is available depending on your subscription plan. If your plan does not include it, the menu shows a lock icon with "Not available on your plan" — see Billing.

What is on this page​

  • a reward table with Coupon, Reward Type, Price Point, Qty, and Status columns
  • actions to add, edit, and delete rewards

Point reward form fields​

  • Reward Type (required) — Coupon or Point
  • Coupon — a coupon dropdown, shown only when Reward Type = Coupon
  • Price Point (required) — the number of points a customer spends to redeem the reward
  • Qty — the quantity of the reward granted
  • Expired Period — the reward validity in days
  • Status — active or not
  • Notes — internal notes

Typical workflow​

  1. decide what reward is realistically redeemable (prepare coupons first in Coupons)
  2. set the Price Point — the redemption threshold in points
  3. set the quantity, validity period, and status, then save
  4. review whether the redemption feels worthwhile to customers

Good point-program habits​

  • keep earning rules simple enough for staff to explain
  • make the Price Point threshold feel achievable
  • avoid reward options that create unclear operational exceptions
Point Rewards page: the reward form with Reward Type, Coupon, Price Point, Qty and Expired Period, a points redemption example, and the reward tableAdd RewardReward TypeCouponPointCouponFree CoffeePrice Point500Qty1Expired Period (days)30StatusActiveCancelSavePrice Point = the points a customer spends500 pointscustomer balanceFree CoffeeQty 1 · 30 daysredeemPoint RewardsAdd RewardCouponReward TypePrice PointQtyStatusFree CoffeeCOUPON5001Active20% OffCOUPON3001ActiveFree DeliveryCOUPON2001Not ActiveCroissantCOUPON3501Active123
(1) Choose the Reward Type, then (2) set the Price Point, the points a customer spends to redeem it. (3) Saved rewards show in the table with their status.

(1) Choose the Reward Type, then (2) set the Price Point, the points a customer spends to redeem it. (3) Saved rewards show in the table with their status.