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FAQs

Use FAQs to maintain customer-facing question and answer content.

What is on this page​

  • an FAQ table with Question (sortable) and Answer columns
  • search FAQs by question
  • actions to add, edit, and delete FAQs

FAQ form fields​

  • Question (required) — the question text
  • Answer (required) — the answer, entered in a long-text field (textarea)

Typical workflow​

  1. collect the questions customers ask most often
  2. write short, direct answers
  3. save the FAQ and review whether the answers still match current merchant policy
  4. update the FAQ when products, campaigns, or policies change
FAQs page: Question and Answer table with question search, and the FAQ form with the Question field and the Answer text areaFAQsAdd FAQSearch questions…QuestionAnswerOpening hours?Every day, 08.00–22.00 WIB…Can I pay with QRIS?Yes, any e-wallet or mobile banking…How long is delivery?Same city 1 day, other cities 2–4…Add FAQQuestionCan I pick up my order myself?AnswerYes. Choose Pickup Store at checkout, then collect your order atJl. Kaliurang 12, Yogyakarta, once it shows Ready.CancelSave123
(1) Search FAQs by question. In the form, fill in (2) the Question and (3) the Answer in your customers' words.

(1) Search FAQs by question. In the form, fill in (2) the Question and (3) the Answer in your customers' words.

Good FAQ topics​

  • ordering process
  • payment and delivery expectations
  • product or service clarifications
  • return, support, or merchant contact information

Good FAQ habits​

  • use customer language rather than internal jargon
  • keep answers short enough to scan quickly
  • update answers whenever payment, delivery, or campaign rules change