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FAQs

Use FAQs to maintain customer-facing question and answer content.

Why it matters​

  • reduces repetitive customer questions
  • improves trust and clarity
  • supports smoother self-service browsing

Good FAQ topics​

  • ordering process
  • payment and delivery expectations
  • product or service clarifications
  • return, support, or merchant contact information

Typical workflow​

  1. collect the questions customers ask most often
  2. write short, direct answers
  3. review whether the answers still match current merchant policy
  4. update the FAQ when products, campaigns, or policies change
Placeholder - FAQ management page
Image note
Type: UI Screenshot
Target: Dashboard FAQ content page
Must show: FAQ list, question and answer fields, visibility or ordering controls, and edit or save actions
Purpose: Help merchants understand how self-service support content is maintained in Etalasse

Good FAQ habits​

  • use customer language rather than internal jargon
  • keep answers short enough to scan quickly
  • update answers whenever payment, delivery, or campaign rules change