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Challenge Reward

Use Challenge Reward to grant incentives when customers complete specific challenges.

This feature is part of loyalty and is available depending on your subscription plan. If your plan does not include it, the menu shows a lock icon with "Not available on your plan" — see Billing.

What is on this page​

This page shows a list of challenge cards predefined by Etalasse — you enable and configure them rather than creating new challenges. Each card shows:

  • the challenge image, title, and description
  • an Active/Inactive status
  • a switch to enable or disable the challenge

Challenge configuration dialog​

When a challenge is active, its configure button opens a dialog with:

  • Reward Type — Coupon or Point (defaults to Point)
  • Status — active or not
  • Coupon — a coupon dropdown, only when Reward Type = Coupon
  • Amount/Quantity — the reward value or quantity, with Max Amount as the upper cap
  • Amount/Quantity Percent? — a switch that makes the value a percentage
  • Expired Period — the reward validity in days
  • Notes — internal notes

The reward is issued automatically when a customer completes the challenge.

Typical workflow​

  1. review the available challenges and pick the customer behavior you want to encourage
  2. enable the challenge with the switch on its card
  3. configure the reward: type (Coupon/Point), value, cap, and validity period
  4. review whether the challenge is realistic and easy for staff to explain
Challenge Rewards page: challenge cards with status and an on/off switch, and the reward configuration dialogChallenge RewardsFirst RegisterActiveReward after registerPOINT - Qty 50First PurchaseActiveReward after first purchaseCOUPON - Qty 1BirthdayInactiveReward when birthdayReferralInactiveReward for customer that refer other…Cashback PointsActiveReward cashback points per transactionPOINT - Qty 5Cashback Points ConfigSet the reward issued when this enabledchallenge is completed.Reward TypePointStatusActiveAmount/Quantity5Max Amount20.000Expired Period30daysAmount/Quantity Percent?Notes5% of each order, max 20,000 pointsCancelSubmit123
(1) Turn a challenge on with its switch, (2) open its settings, then (3) set the Reward Type, value, cap and validity.

(1) Turn a challenge on with its switch, (2) open its settings, then (3) set the Reward Type, value, cap and validity.

Good challenge design habits​

  • enable only the challenges whose behavior you actually want to encourage
  • choose a reward that is meaningful but sustainable for the business
  • avoid reward rules that staff cannot explain confidently