General setup issues
Use this page for common configuration or launch-readiness problems across Dashboard, Catalog, Link, and POS.
Products are not appearing where expected
Check:
- the product is active
- category assignment is correct
- the selected selling surface is configured to show the product
Staff cannot complete a workflow
Check:
- the staff member is using the correct Etalasse surface
- the required product or payment setup is already complete
- the workflow depends on a setting that has not been configured yet
If the workflow is customer-facing, also check whether the intended public surface is the one being reviewed.
Public surface looks incomplete
Check:
- product details are complete
- visual content is ready
- the chosen surface matches the intended customer experience
Merchant cannot tell which page to configure next
Check:
- whether the merchant is still in initial setup or already in live operations
- whether the issue belongs to Dashboard setup, public surface publishing, or order handling
- whether the team is using Catalog, Link, POS, or a combination
Start from these guides when the next step is unclear: