Payment, stock, and order issues
Use this page when the merchant setup is already live enough to take orders, but the transaction or stock result does not match expectations.
Payment method is missing
Check the payment method configuration in Dashboard and confirm the merchant has enabled the intended option.
Also verify that the payment method is available in the specific selling flow being tested.
Stock does not match expectation
Review:
- product stock configuration
- inventory records
- stock-in and stock-sold flows
Order completed but the team cannot find it
Check:
- sales records
- order list in POS if applicable
- date filters and merchant context
Promotion or discount is not behaving correctly
Check:
- the coupon or flash-sale timing
- eligibility or usage rules
- whether the public surface is showing current campaign content