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Plan, AI, Booking, and Domain Troubleshooting

Use this page for issues related to subscription plans, AI features, booking calendars, custom domains, and withdrawals.

A menu or feature is missing from the Dashboard​

Symptom: a menu or feature you are looking for is not visible in the Dashboard navigation.

Common causes:

  • your subscription plan does not include the feature
  • your shop type does not match — F&B, Booking, and multivendor menus only appear for shops of those types

Resolution:

  • open Billing & Plan to check which features your plan includes, and upgrade if needed
  • confirm your shop type matches the expected feature (for example, F&B Tables only appears for F&B shops, and Booking Calendars only for Booking shops)

Hitting a plan limit when creating products, branches, or staff​

Symptom: an error mentioning plan limits appears when you add a new product, branch, or staff member.

Cause: your account has reached the maximum quota defined by your subscription plan.

Resolution:

  • upgrade your plan through Billing & Plan, or
  • remove unused items to get back under the quota limit

AI Chat stops responding or an AI action fails​

Symptom: AI Chat does not answer, or an AI-powered action fails to run.

Cause: your AI balance is empty — the monthly AI quota from your plan is used up and the top-up balance is empty.

Resolution:

  • check the AI Balance page in the AI Workspace and top up if the balance is empty
  • keep in mind: the monthly AI quota resets with your plan cycle, while top-up balance never expires

A booking cannot be created or a slot is rejected​

Symptom: a booking fails to be created, or the time slot a customer picked is rejected.

Cause: the booking time overlaps an existing booking on the same calendar. Etalasse checks for time overlap — not just exact session matches — so overlapping schedules are rejected.

Resolution:

Check in the Booking Calendar:

  • the calendar's weekly sessions and the capacity of each slot
  • blocked dates — holidays or closures that may be closing the slot
  • other bookings already occupying the same time range

Custom domain not verifying​

Symptom: the custom domain status remains unverified after you add the domain.

Common causes:

  • the TXT or CNAME record in your DNS settings does not exactly match what was requested
  • DNS changes have not propagated yet — this can take up to a few hours

Resolution:

  • re-check the TXT and CNAME records against the instructions on the Custom Domain page, with no extra spaces
  • if the records are correct, wait for DNS propagation to complete and retry verification

Withdrawal not received​

Symptom: a withdrawal request was submitted, but the funds never arrived in the bank account.

Cause: the destination bank account details are wrong — this is the most common reason withdrawals fail.

Resolution:

  • double-check the registered account number and bank details, then review the request status on the Withdrawals page
  • correct the account details before submitting the next withdrawal