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Getting Started

Use this page to train new cashiers or merchant staff on the basic workflow of the Etalasse POS app.

Getting to know the main POS screen​

After signing in to the POS app on the correct shop, cashiers work with a few main areas:

  • product grid — the home screen shows products that can be tapped straight into an order
  • category list — narrows the product view by category
  • search — finds products quickly by name
  • product detail — checks price, variants, and product information before adding an item
  • cart and checkout — review items, pick the customer, and complete payment
  • Transaction tab — the list of incoming orders and their statuses

For F&B shops, two extra tabs are available:

  • F&B Tables — the table list per area, used to tie an order to a specific table, and where you move, merge, or split table bills (see Manage Table Bills)
  • Kitchen Display — the incoming-order board for the kitchen team (On Queue, Cooking, Ready To Serve)

Basic POS flow​

  1. open the POS in the correct merchant or branch context
  2. start a new order from the product grid, categories, or search
  3. add products to the cart and confirm quantities and prices
  4. for F&B shops, select a table so the order is tied to the customer's table
  5. pick the customer (or leave it as Guest), then apply coupons or points if any
  6. complete payment with the method the customer chooses
  7. review the final order in the Transaction tab

What staff should know first​

  • which products and categories are available for sale
  • the payment methods the shop accepts: Cash, bank transfer / Virtual Account, GoPay, and QRIS
  • how to select a registered customer so their coupons, points, and Membership are counted
  • how order drafts (the DRAFT label) are used for unfinished orders
  • where completed orders can be reviewed (the Transaction tab)
  • for F&B shops: how to select a table and how orders appear on the Kitchen Display

Before going live​

  • run a practice order from start to completed payment
  • confirm the displayed prices and discounts are correct
  • check stock movement in the Dashboard if inventory is tracked
  • for F&B shops, make sure the table list in F&B Tables matches the restaurant layout
  • make sure the team knows how to find completed orders

First-day cashier checklist​

  • confirm the merchant or branch context is correct
  • know how to start a new order from the product grid or search
  • know when to keep an order as a draft and how to resume it
  • know where to review completed orders (the Transaction tab)
  • understand each payment method's flow, especially the "how to pay" guidance for QRIS, GoPay, and Virtual Account
  • for F&B shops: make selecting a table before checkout a habit, and monitor orders on the Kitchen Display
New cashier workflow: product grid, cart, table for F&B, customer and promos, payment method, then check the Transaction tabSTEP 1Product gridTap a product on HomeSTEP 2CartCheck quantity and priceSTEP 3Pick a tableLinks the order to a tableF&B onlySTEP 4Customer & promosCoupons, points or GuestSTEP 5Payment methodCash, VA, GoPay, QRISSTEP 6Check in TransactionOrder status and detailsRun one practice order from start to payment before serving customers.
The cashier's route from the product grid to checking the order in the Transaction tab. The table step applies to F&B shops only.

The cashier's route from the product grid to checking the order in the Transaction tab. The table step applies to F&B shops only.