Skip to main content

Order Detail

Use Order Detail to inspect a specific POS order after it is created or completed.

What to review​

  • the purchased items with their quantities and variants
  • prices, discounts, and totals
  • the payment method and status, shown as order status steps
  • shipping information for shipped orders: waybill number, tracking, and the shipping label

Common reasons to open order detail​

  • verifying whether payment completed correctly
  • showing the "how to pay" guidance to a customer who has not paid yet (Cash, bank transfer, Virtual Account, GoPay, or QRIS)
  • confirming exactly what the customer purchased
  • checking totals, discounts, or payment status
  • following up on shipping: printing the Shipping Label or tracking the waybill
  • supporting refund flows, clarification, or service follow-up

Typical workflow​

  1. open the order from the Transaction tab, via Scan Order, or directly after payment
  2. review the item list and totals carefully
  3. confirm the payment status on the status steps — the status updates automatically when payment arrives
  4. if the order is unpaid, open the "how to pay" guidance for the customer's chosen method
  5. for shipped orders, generate the shipping label from this page or open waybill tracking
  6. use that information to answer the cashier or support question that prompted the review

Fulfillment tools​

  • Scan Order — scan a QR code or enter an order number to open the transaction detail directly
  • Generate Shipping Label — produce a print-ready shipping label with the order data to attach to the package
  • Shipping tracking — open the courier waybill status straight from the order detail

Sales recorded here also sync to the Dashboard: sales records, stock movement when inventory is tracked, and reports.

POS order detail: status steps, items, summary, transaction number, tracking and shipping label buttons, plus PAY NOW for unpaid ordersTransaction DetailOn DeliveryWaiting for PaymentOn ProcessOn DeliveryDeliveredProductsSilk Shawl1 × 125.000125.000Batik Brooch1 × 35.00035.000SummaryTotal PriceRp 160.000Shipping FeeRp 15.000Grand TotalRp 175.000Transaction No#INV-0004012 Oct 2026 • 13:48ShippingMethodJNEServiceREGWaybillJN0123456789Track ShippingGenerate Shipping Label12For an unpaid order:PaymentQRISPAY NOWOpens the how-to-pay guide3
Detail of an order on delivery: (1) the order status steps, (2) tracking and the shipping label. (3) On an unpaid order, PAY NOW opens the how-to-pay guide.

Detail of an order on delivery: (1) the order status steps, (2) tracking and the shipping label. (3) On an unpaid order, PAY NOW opens the how-to-pay guide.

Good review habits​

  • confirm totals before investigating deeper issues
  • compare the detail view against the customer's expectation
  • use this page as the primary reference before escalating payment or stock questions